Drivers in Arizona have long complained about towing practices in the state. Among the complaints are that towing companies won’t accept cash, they charge ridiculous fees, they aren’t open at reasonable hours, they make it extremely difficult for insurance adjusters to do their jobs and examine cars after accidents, and they refuse to release cars. Basically, consumers hold that they aren’t being treated fairly and that towing businesses engage in shady business practices.
So, it’s not a terrible surprise that lawmakers in the state decided to do something about it.