The right software tool can revolutionize practically any company — including those in the towing industry. But what kind of software tools are the best for towing companies? What software can improve upon their resource management? There will always be general customer relationship management (CRM) suites and enterprise resource planning (ERP) software, but there are systems that are specifically tailored for (and useful to) towing companies.
Here are some of the most important new options, including those that can help you save on towing business insurance.
Fleet Management Systems
Fleet management software can track towing trucks wherever they are. Not only can this be used to prevent losses (companies can keep tabs on trucks and can be alerted if the trucks move when they shouldn’t), but it can also be used to reduce insurance rates (by reducing risk), track driver behavior (such as speeding), and optimize efficiency (by identifying the closest trucks). Fleet management systems are steadily becoming more advanced — and the more advanced they get, the better it is for the company.
There are also insurance-based fleet management apps that can be used to track your drivers, to determine how safe their driving is. These dedicated apps can be used to give your business discounts on its business insurance, and it can also be used to help your drivers improve upon their driving, and to help you identify any drivers who could be potentially dangerous. You can even reward drivers based on their safety!
Web-Based Towing Portals
For companies that have a lot of contracts with other businesses, such as property management companies, malls, and AOAOs, web-based towing portals can make it easier to manage towing requests. Companies can log into the portal, request towing, and see whether their request has been responded to. Even better, these towing portals can interface with the back-end so that the company itself can manage all its tows with ease.
Maintenance and Repair Ticketing
Tow trucks often need maintenance and repairs. Maintenance and repair ticketing systems can track each individual truck, to let technicians know when they need to be serviced, maintained, and repaired. Take control of your fleet, reduce the chances that you could experience your own breakdown or unexpected event, and otherwise make sure that everything is operating as it should be. This system can also identify when trucks are requiring repair more frequently.
Logistics and Team Management Towing Company Software
Towing is all about logistics. Dedicated logistics and team management systems make it easier to identify potential bottlenecks within your system, as well as identifying the more efficient and high-performing members of your team. With logistics systems, you’ll be able to identify every aspect of your business that could be potentially holding you back. Even better, a logistics and team management system will help your organization scale. As you grow, you’ll be able to improve even further upon your operations and your costs.
The towing software is rapidly evolving. Companies that aren’t able to streamline their operations using these tools may not be able to compete with others in their area. But because software tools require a significant investment, not just in time but also in money, they do need to be investigated thoroughly.
In the meantime, companies can also save money by taking a look at their towing business insurance rates — and can find out more about safe driving insurance programs.